Frequently asked questions

Frequently asked questions

Do I need a credit card for the free measurement?

No. You register, perform a real measurement, and download the PDF report and DXF export, all without providing payment details. One free measurement per account.

How should I take the photos and how does the tool work?

Sign up and you'll find a detailed help section in the app with drone instructions (flight height, overlap, nadir shots), workflow tips and troubleshooting. No paid plan needed, just a registered account.

What is the difference between Basic and Pro?

The 2D measurement is identical in both plans: canvas editor, edge classification, PDF report and DXF export. Pro adds the 3D model with 3D measurement (incl. facades) and the 3D export for CAD and PV*SOL.

Can I switch from Basic to Pro?

Yes, at any time. Stripe prorates the switch. A downgrade from Pro to Basic takes effect at the end of the current billing period. Existing 3D models remain viewable and downloadable.

Can I cancel at any time?

Yes. Pro Monthly cancels monthly, Pro Yearly at contract end. After cancellation you have 90 days read-only access to your projects and can export as ZIP at any time. After 120 days all project data (images, measurements, reports, orthomosaics) is permanently deleted.

Where is my data stored?

Drone images, user data, projects, PDF reports and DXF exports are stored on Supabase in Zurich (eu-central-2). Drone images are removed after successful processing, the orthomosaic remains available. Orthomosaics are stored on our Hetzner server in Germany, where OpenDroneMap handles image processing. revFADP-compliant, no US cloud provider.

How do team licences work with Enterprise?

Enterprise starts with 3 seats. Owner, Admin and Creator each occupy one seat. Read-Only users together occupy a single seat, no matter how many you invite: 2 Creator + 10 Read-Only = 3 seats, not 12. Each additional active seat costs CHF 100/month (CHF 87.50 yearly).

Can I change my plan?

Yes, at any time. Upgrades (Basic to Pro, Pro to Enterprise) are prorated automatically by Stripe. Downgrades (Enterprise to Pro, Pro to Basic) take effect at the end of the current billing cycle.

Are the prices inclusive of MWST?

No. All listed prices are exclusive of Swiss MWST 8.1%. MWST is shown separately on the invoice (FNPlan GmbH is VAT-registered).

How does the launch offer work?

The first 50 Pro customers pay CHF 50/month (instead of CHF 200/month) for the first 2 months. Then regular pricing. In return, we expect brief feedback via in-app survey. The launch offer applies to Pro only, not Basic.

My company is based abroad, not in Switzerland. Can I still subscribe to Roofy?

Yes. Roofy works worldwide because the measurement is based on your own drone images and is generally possible independent of location. Billing is in CHF; international cards are accepted. For business customers based outside Switzerland, we issue invoices without Swiss VAT. For EU business customers with a valid VAT ID, taxation usually takes place in the customer's country via the reverse-charge procedure. Some data-based Swiss add-on features, for example Sonnendach, are only available in Switzerland. The 3D drone measurement works worldwide in principle. For detailed tax questions in your country, your local tax advisor can help, or contact us.